Return Policy
At Tipco, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully to ensure a smooth process.
- Refund Eligibility:
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.
- Returns must be initiated within 30 days of the purchase date.
- How to Initiate a Return:
- To initiate a return, please contact our customer support team at info@tipco.green within the 30-day window.
- Provide your order number, a detailed explanation of the reason for the return, and any relevant photos.
- Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service to ensure that your return is received.
- Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Exchanges:
- We do not offer exchanges at this time. If you need a different item, please initiate a return and place a new order.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.
- Cancellations:
- Orders can be cancelled within 24 hours of purchase. Once the order is processed and shipped, it cannot be cancelled.
- Contact Information:
- For any questions or concerns regarding our refund and return policy, please reach out to our customer support team at info@tipco.green.
Please note that this policy is subject to change, and any updates will be communicated on our website. Thank you for choosing Tipco.